Account Setup
How do I create an Organization to SEND payments
- Organization creation and updates can only be done from a computer (for a better experience).
- FROM A COMPUTER, go to http://www.payballsports.com and click the Login button
- If you have not signed up on Payball before click the Sign Up button and select the option “Create or Join Organization” option
- Follow the Set Up Wizard to create your profile and then create your organization and connect its bank account to WePay by Chase.Press play to watch this How-To Video…
How do I connect my Organization's bank account to SEND payments?
- Organization creation and updates can only be done from a computer (for a better experience).
- FROM A COMPUTER, go to http://www.payballsports.com and click the Login button
- Click the MY Organizations button or menu item and then click on the organization you want to update
- Click the Connect to WePay button which will display the Plaid connect pop-up
- IF YOU HAVE AN ONLINE BANK ACCOUNT
- Find and select your bank on the Plaid pop-up
- Enter your online banking ID and password
- You can now make payments!
- IF YOU WANT TO USE MICRO-DEPOSITS or
- Select the link to provide you routing and bank account numbers
- Enter the routing and bank account number
- WePay will email once they send 2 random micro-deposits (each under $1) to your bank account
- Click on the link the email and enter the 2 deposit amounts you find in your bank account – this will automatically activate your connection
- You can now make payments!
How do I create my Payball account to RECEIVE payments?
- Account creation and updates can only be done from a computer (for a better experience).
- FROM A COMPUTER, go to payballsports.com and click the Login button
- Click the Sign Up link and fill out the Basic Data screen
- Fill out your personal information and Continue
- NOTE: If you are UNDER 18, you will need to fill out the personal information of YOUR PARENT/GUARDIAN – it is critical you do this correctly because WePay will use the information to create and verify the WePay account.
- Follow the prompts to create your linked WePay account
- You will receive an immediate email from Payball to activate your new WePay account – click the Complete Setup button which will open your WePay account
- NOTE: Check your SPAM or Junk folder if you don’t see the email in your Inbox; you can also resend the email from your Payball profile page
- Follow these instructions when filling out the WePay account setup Wizard
You can now receive payments!
How do I update my Payball account to RECEIVE payments?
- Account creation and updates can only be done from a computer (for a better experience).
- FROM A COMPUTER, go to http://www.payballsports.com and click the Login button
- Go to your Profile page and click the Connect to WePay button.
- Fill out your personal information and Continue
- NOTE: If you are UNDER 18, you will need to fill out the personal information of YOUR PARENT/GUARDIAN – it is critical you do this correctly because WePay will use the information to create and verify the WePay account.
- Follow the prompts to create your linked WePay account
- You will receive an immediate email from Payball to activate your new WePay account – click the Complete Setup button which will open your WePay account
- NOTE: Check your SPAM or Junk folder if you don’t see the email in your Inbox; you can also resend the email from your Payball profile page
- Follow these instructions when filling out the WePay account setup Wizard
You can now receive payments!
What if I have a payment that was still in process with Stripe when Payball switched to WePay?
- On March 11, 2020, Payball switch its payment partner from Stripe to WePay
- Any new payment made as of March 11, 2020 will be processed through WePay
- Any payment that was already in process with Stripe will continue to be processed through Stripe until it is transferred into your bank account
- If you have any issues with payments processed with Stripe, follow these directions to get help from their Support team to resolve your issue. The vast majority of issues with Stripe payments are due to account verification issues.
- Log into your Stripe account directly by clicking the Dashboard button on the Stripe website at www.stripe.com
- Click on the “?” icon on the top right of the Dashboard, then click the Support option.
- On the support page, click the Contact Support link on the right side of the page
- Stripe will offer you several ways to contact them. Select the “Have us call you” option if that’s available, as they are most responsive with that option; when they call be sure to explain that you use Payball to get paid by sports organizations for your services as a <fill in the blank> and you need their help to resolve a payment issue you’re having.
- If you don’t have that option send them an email and be sure to explain that you use Payball to get paid by sports organizations for your services as a <fill in the blank> and you need their help to resolve a payment issue you’re having.
How do I fix a verification issue with my Stripe account?
If Stripe has an issue verifying your account based on the information you entered during signup, they will typically put a payment block on your account until it is resolved. This could happen even after you’ve already received some successful payments because Stripe performs a more stringent verification check after your first several weeks/months of transactions.
- First, look for the email from the Stripe Support team (check your Spam and Junk folders too). If you find it, follow their instructions to resolve the issue.
- If you don’t find the email, please contact the Stripe Support team directly to have them guide you on what they need from you. Here are the steps to do so:
- From a pc/laptop/mac, go to https://support.stripe.com/
and click the link to log in. - Towards the bottom of the page, click the link to “24×7 support over email, phone or chat” as shown here
- On the next page, click the option to “Have us call you”. They typically call back within minutes.
- When you speak to them, explain that you use Payball to get paid for your work as a fill in the blank and you’ve been informed by the Payball Support Team that your Stripe account has a block on it and you need their help to understand why as well as how to resolve it. They should be able to walk you through the updates needed.
How does an Organization provide Set Up instructions to the people they want to pay?
As a Director of your organization, you’ll likely want to email the people you’ll pay with instructions to sign up on the app. Here is a sample email to use.
[personal intro]
Starting this season, in order to better manage our payments, we will be using a mobile payment solution called Payball. The app is simple, fast and free for you to download and receive payments! Also, with Payball, unless you earn over $20k per year and receive over 200 payments through the app, you will not need a 1099! Payments will be sent as an ACH transfer from our bank directly to yours which requires no additional steps to deposit the funds. We’re very excited about this improvement and we hope you feel the same!
Please follow these simple instructions to sign up prior to your first game so you receive your payment as quickly as possible. We also suggest watching this useful How-To video…
- Download the mobile app from the App Store or Google Play and Sign up
- On your Profile page tap the Set Up Stripe Receive Account button and fill out the Stripe form
- Stripe treats you as a small business and needs to verify your account – in order to avoid confusion, please follow these instructions when filling out the form (if you already have a Stripe account, you can link it here):
If you are 18 or older…
- Business Details:
- Business Address = your personal address
- EIN = your Social Security Number
- Business Website = use the url of your social media profile so Stripe can verify who you are; if you don’t have one enter http://www.payballsports.com
- Business Description = in the drop-down select “Entertainment and recreation”, then “Other entertainment and recreation”; then explain your role as a description (e.g. Youth Soccer Official paid by local soccer clubs using Payball app)
- Select “No” for selling physical goods and select “Within one day” in the drop-down asking how long your customers typically receive services after getting paid
- Job title = your role (e.g. Game Official, Coach, Scorekeeper, Event Staff, Counselor, etc.)
- Personal Details – should be straight-forward
- Credit Card Statement Details:
- Statement Descriptor = your first and last name
- Customer Support Phone = your mobile phone #
- Bank routing and account numbers: this is where your payment will be routed (take care to enter these numbers carefully). Note that you must use a checking account, as Stripe needs the ability to automatically credit and debit an account which only checking accounts allow.
If you are UNDER 18 use your GUARDIAN’S information for most fields rather than yours…
- Business Details:
- Business Address = your GUARDIAN’S personal address
- EIN = your GUARDIAN’S Social Security Number
- Business Website = use the url of your GUARDIAN’S social media profile so Stripe can verify who they are; if they don’t have one enter http://www.payballsports.com
- Business Description = in the drop-down select “Entertainment and recreation”, then “Other entertainment and recreation”; then explain YOUR role (e.g. Youth Soccer Official paid by local soccer clubs using Payball app)
- Select “No” for selling physical goods and select “Within one day” in the drop-down asking how long your customers typically receive services after getting paid
- Job title = YOUR role (e.g. Game Official, Coach, Scorekeeper, Event Staff, Counselor, etc.)
- Personal Details – your GUARDIAN’S personal details
- Credit Card Statement Details:
- Statement Descriptor = YOUR first and last name
- Customer Support Phone = YOUR mobile phone #
- Bank routing and account numbers: this is where your payment will be routed (take care to enter these numbers carefully). Note that you must use a checking account, as Stripe needs the ability to automatically credit and debit an account which only checking accounts allow. You may use your own bank account or your Guardian’s bank account – whichever you’d prefer.
You can learn more about Payball on their website at www.payballsports.com.
Looking forward to a great season!!
[personal close]
Do I need to join an Organization in order to be paid by them?
How are members added to an organization?
- To add either to your Organization, you can send an invite from your Organization page or you can instruct them to send you a request to join from the app. If you send an invitation, they will receive an email with instructions to Accept. If you want them to send you a request, email them with these instructions:
- Download the app from the App Store or Google Play and Sign Up
- Find your Organization under the My Organizations page, select it and tap the Request to Join button
- You will receive a Payball message for each Request to Join and will need to tap the Approve button on the message
- Either way, once they are a Member, set their role and single-transaction spending limit by tapping their name under the Members section of your Organization Detail page. Tap the Edit button and set their role and spending limit
What is the Referral Code?
Can the members of my organization see everyone’s spending limit?
Payments
How do you create a payment?
– If you are the Payee, tap the “Request” button and on the Request screen, select the Paying Organization, the Approver who will receive your request, enter the Date, Amount and a Memo such as the teams that played in the game. Tap the Submit button to send the Approver a message so they can approve the payment.
Can I send a payment request to someone who is not yet using Payball?
How do I approve or reject a payment request?
How do I accept a payment?
Do the Approver and Payee HAVE to be with each other to conduct a payment?
How long does it take to receive a payment?
Here’s how it works:
- Once payment is approved or accepted, an ACH transfer from Payer to Payee is generated by our payment partner (Stripe)
- Funds are transfered from Payer’s bank to Payee’s Stripe account within 1 – 5 days (standard ACH timings)
- Once Stripe receives acknowledgement from the bank that the transfer was successful, it pays out the funds into the Payee’s bank account 1 – 2 days later (hence the 5 – 7 business days)
No additional action is needed by the Payee to receive the funds into their bank account (unlike some other payment processors).
Payball never has access to your funds or banking information at any time.
Can I export my Payments Log?
Can I create Payments in mass?
- On the Payments page, tap the Import button on the top right of the page
- Enter payment details in a pre-formatted import file (you can export a sample file right from the app to get you started)
- Email of payee
- Date (MM/DD/YYYY format)
- Amount (numbers only…no dollar signs or commas)
- Memo (no commas)
- Save the file in .CSV format to an app that’s installed on your smartphone (e.g. iCloud, Google Drive, Dropbox, etc.)
- Tap the Upload button on the Import page
- The file will be imported and you will be shown a validation page that lists each payment found on your file, highlighting any data errors (e.g. invalid date format); you’ll also know if the payee is a Payball user or not…it’s okay if they’re not…they’ll receive an email prompting them to sign up on Payball to receive payment!
- Once all data errors are fixed, tap Pay button to send a payment to each person on the list
Can a payment be canceled or refunded?
Yes, if a payment has been sent but not yet accepted, or requested but not yet approved, the person who initiated the payment or request can cancel the payment. Tap the payment on the Payment Log and tap the Cancel button at the bottom of the page.
If a payment is already processed but you need to refund it, the person who received the payment will need to provide a refund by taking the following steps:
- From a pc/laptop/mac/tablet, log into your Stripe dashboard at www.stripe.com (as opposed to your smartphone, as Stripe screens don’t work well on the small screen)
- Click on the Payments menu item along the left hand menu to show a list of your payments
- Click on the payment you’d like to refund
- Click on the Refund button on the top of the payment detail page, select a Reason and submit
- (note: the amount of your payment shown in Stripe will include the additional Payball transaction fee that the payer was charged which can be ignored; also note that the transaction fee charged to the payer is not included in the refund)
Is there a minimum amount I can pay?
The minimum amount you can pay someone on Payball is $5
General
What does it cost to use Payball?
Can I turn off my notifications?
How are 1099 forms processed?
Filing 1099’s just got a whole lot easier with Payball! Here is the breakdown:- Payball’s payment provider is considered a “Payment Settlement Entity” (PSE) by the IRS.
– When an individual (Payee) is paid for services via a PSE, a different tax code is applied by the IRS; The IRS no longer requires the Organization (Payer) to file a 1099-MISC because the 1099 reporting responsibility now shifts to the PSE, who has to file a 1099-K instead of a 1099-MISC. The 1099-K reporting requirements replace the 1099-MISC requirements.
– Prior to January 1, 2022, the threshold for filing a 1099-K was different than the threshold we’re all used to for a 1099-MISC. Instead of a $600 threshold per Payer, the Payee only received a 1099-K if they earned over $20K and receive over 200 transactions in a year through Payball.
– Beginning January 1, 2022, the IRS is changing the threshold for the 1099-K to match the 1099-MISC. If a Payee earns more than $600 over the course of the year through Payball’s payment provider, our payment provider will issue a 1099-K to the Payee automatically. Note, the Payer still has no reporting requirements, as the IRS holds Payball’s payment provider responsible for this.
So what does this mean?
– Organizations no longer have to submit 1099-MISC forms for any payments they make via Payball.
– Officials and other Freelance Service Providers getting paid via Payball will now receive a 1099-K if they earn over $600 in a year. If they earn less than $600 in a year, they do not need to have any 1099-K or 1099-MISC forms filed.
– Note that if you continue to pay your service providers with cash or check, the usual 1099-MISC reporting requirements apply for those payments (e.g. $600 threshold)
– Also note that Payees are still required to report all income earned to the IRS and pay taxes accordingly.
Please see our Terms for more details regarding tax requirements. You can also find more information at the followin link from the IRS: https://www.irs.gov/forms-pubs/about-form-1099-k